Privacy policy
Last updated: September 9, 2026
This Privacy Policy describes how Mello Cove, owned and operated by Sindher Groups LLC ("Mello Cove", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from mellocove.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you directly submit to us may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Shopping information, including products you view, add to your cart, save, review, or purchase.
- Customer support information, including information you choose to provide when communicating with us.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data").
We may use cookies, pixels, and similar technologies ("Cookies") to collect this information. Usage Data may include information about how you access and use our Site, device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, including Shopify.
- Payment processors that collect payment and billing information necessary to process your purchases.
- Fulfillment, shipping, analytics, advertising, and customer-support providers.
- Marketing and advertising partners that may use technologies such as pixels, web beacons, cookies, software development kits, and similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, manage your account, and provide other features related to your purchases.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending communications by email, text message, or other channels where permitted, and showing you advertisements for products or services.
Security and Fraud Prevention. We may use your information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity and to help protect our Site, customers, and business.
Customer Communication and Service Improvement. We use personal information to provide customer support, respond to inquiries, improve our Services, and maintain our relationship with customers.
Cookies
Like many websites, we use Cookies on our Site.
Cookies help us operate and improve our Site and Services, remember your preferences, understand how visitors interact with our Site, perform analytics, and, where permitted, provide relevant advertising.
Most browsers automatically accept Cookies by default. You can choose to remove or reject Cookies through your browser settings. Please note that blocking or removing Cookies may affect certain features or functionality of our Site.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties, including:
- Vendors and service providers that perform services on our behalf, such as payment processing, fulfillment, shipping, analytics, IT services, cloud storage, and customer support.
- Business and marketing partners that help us provide services or advertise our products.
- Third parties when you direct us, request us, or otherwise consent to the disclosure.
- Our affiliates or companies within our corporate group.
- Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of assets.
- Government authorities or other parties when disclosure is necessary to comply with applicable laws, legal processes, or lawful requests, or to protect our rights or the rights of others.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you except as permitted by applicable law.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we recommend reviewing that website's privacy and security policies. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.
The inclusion of a third-party link on our Site does not necessarily constitute an endorsement of that third party.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the information below to request its deletion.
We do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain personal information depends on factors such as whether the information is necessary to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- Right to Access / Know: You may have the right to request access to personal information we hold about you.
- Right to Delete: You may have the right to request deletion of certain personal information.
- Right to Correct: You may have the right to request correction of inaccurate personal information.
- Right to Portability: You may have the right to receive a copy of certain personal information we hold about you.
- Right to Opt Out: Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
- Restriction of Processing: You may have the right to request that we restrict certain processing of your information.
- Withdrawal of Consent: Where we rely on consent, you may have the right to withdraw that consent.
- Appeal: Where applicable, you may have the right to appeal a decision regarding a privacy request.
- Marketing Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails. You may still receive non-promotional communications related to your orders or account.
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing certain requests.
International Users
Your personal information may be transferred, stored, and processed outside the country where you live, including in countries where our service providers and partners operate.
Where required by applicable law, we use recognized mechanisms for international transfers of personal information.
Complaints
If you have concerns or complaints regarding how we handle your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection authority.
Contact
If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us:
Mello Cove
Owned and operated by Sindher Groups LLC
Email: hello@mellocove.com
Phone: +1 585-401-7600
For purposes of applicable data protection laws, and unless otherwise stated, Sindher Groups LLC, operating Mello Cove, is the data controller of your personal information.